-
a.
Professional Conduct: All users are expected to maintain professionalism, treat others with respect, and uphold the community standards of Crelancer.
-
b.
Project Management and Timelines: Freelancers are expected to honor all project deadlines and milestones per the Service Contract. They should proactively manage their workload to prevent delays and communicate promptly with the client if an extension is necessary. Clients must provide detailed instructions, required materials, and realistic deadlines at the project's outset. They should also commit to reviewing deliverables and providing feedback within agreed timelines to avoid project standstills. Both parties should engage in regular, clear communication to ensure mutual understanding and alignment on project progress and any required adjustments to scope or timelines.
-
c.
Quality Standards: Freelancers must ensure that their work meets or surpasses the quality standards specified in the Service Contract. Clients have a responsibility to provide timely and constructive feedback that aids freelancers in meeting the project's objectives and, where necessary, in enhancing the quality of their output. Both parties should maintain a collaborative approach to revisions and quality improvements, with freelancers being receptive to feedback and clients being clear and fair in their expectations and assessments.
-
d.
Communication: Freelancer and client are expected to communicate promptly and professionally with each other.
-
e.
Honesty and Transparency: Freelancers must provide a truthful and accurate representation of their skills, qualifications, experience, and portfolio. This includes any credentials, education, past project examples, or client testimonials presented on the platform. Any misrepresentation by a freelancer regarding their abilities or experience is a breach of these terms and could result in immediate suspension or termination of the freelancer's account. Freelancers are required to engage in honest dialogue with clients regarding their capacity to meet the requirements and expectations of a project before agreeing to undertake the work. Clients are expected to present a clear, factual, and comprehensive description of their project requirements when posting jobs on the platform. This includes project scope, expected deliverables, deadlines, and any necessary background information or resources that a freelancer would reasonably need to complete the task. Clients must not conceal or omit any information that would be material to a freelancer's decision to take on a project, including but not limited to expected hours, complexity, and required expertise. Any misrepresentation by a client regarding project details, intentionally or unintentionally, may result in the removal of the project from the platform and possible account suspension or termination.
-
f.
Confidentiality: Freelancers and clients are obliged to uphold strict confidentiality regarding all information and documentation exchanged during the Service Contract as well as any project discussions, development, and execution. This encompasses proprietary data, trade secrets, strategic information, and any other details deemed sensitive by either party. All project-related communications and documents are to be treated as confidential and should not be disclosed to any third parties without explicit written consent from the originating party. A confidentiality obligation persists beyond the completion or termination of the Service Contract, and users are expected to securely handle and, when appropriate, dispose of confidential materials in a manner that prevents unauthorized access or dissemination.
-
g.
Dispute Resolution: In the event of a dispute arising from or related to the Service Contract, both freelancers and clients are encouraged to first attempt to resolve the issue through good-faith negotiations directly between the parties. Both parties should communicate clearly and promptly, providing all necessary information and documentation to facilitate a mutual understanding and resolution of the conflict. If direct negotiations are unsuccessful within a reasonable timeframe, Crelancer may, at its discretion, offer informal mediation services to assist in resolving the dispute. This mediation is a facilitative process, not involving formal legal procedures or binding decisions, and is offered optionally based on the specifics of the dispute. Crelancer's role in this process is solely as a facilitator, and it will not make judgments or binding decisions. Should the dispute remain unresolved after informal mediation, or if Crelancer opts not to provide mediation services, parties are advised to follow the formal dispute resolution process as outlined in Section 17 of the Terms. This process is binding, with both freelancers and clients agreeing to abide by the resolution determined through it.
-
h.
Anti-Discrimination Policy: Crelancer upholds a strict non-discrimination policy. Discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected under applicable law is expressly prohibited on this platform. This policy applies to all aspects of our marketplace, including but not limited to hiring, project assignment, client interactions, and communication within the Crelancer community. All users, whether freelancers or clients, are required to adhere to this policy in their interactions on the platform. This includes respect for cultural differences, accommodation of diverse perspectives, and avoidance of any language or behavior that may be deemed discriminatory or exclusionary. Any reports of discriminatory behavior will be taken very seriously and may result in immediate suspension or termination of the user's account. Crelancer reserves the right to investigate such claims and take appropriate action, which may include mediation, warnings, or direct penalties. Users are encouraged to report any instances of discrimination or exclusionary practices they encounter on the platform. Crelancer is committed to maintaining a safe, respectful, and equitable space for all members of our community.
-
i.
Compliance, Reporting, and Consequences of Policy Violation: All users of Crelancer are required to strictly adhere to the platform's policies, including but not limited to these Terms, the privacy policy, and any additional guidelines or rules established by the platform. Compliance with these policies is mandatory for all users. Users have a responsibility to report any observed policy violations to the Crelancer support team for investigation. This includes, but is not limited to, instances of discrimination, breach of confidentiality, or misrepresentation. Upon receiving a report of violation, Crelancer will conduct a thorough investigation to determine the veracity of the claim and the appropriate course of action. The consequences of policy violations can range from warnings to more severe penalties such as suspension of account privileges or removal from the platform. The severity of the penalty will be determined based on the nature and gravity of the violation. Crelancer reserves the right to enforce these policies and take necessary actions to maintain the integrity and safety of the platform. This may include cooperation with law enforcement authorities where applicable. Users are encouraged to familiarize themselves with all platform policies to ensure a safe, respectful, and productive environment for all members of the Crelancer community.